How to fix connection and crashing issues with GPay App

When trying to use the GPay or Google Pay App, you may encounter connection and crashing issues.

To see how you can potentially fix these problems, you can take a look at this troubleshooting guide from Overly Technical.

How to fix connection issues with the GPay App

When trying to use the GPay App, you may get the “Offline – Showing limited content” and or “Internet connection required” messages that appear at the bottom of the screen.

To fix these issues, we recommend trying the following methods:

1. The first step you should take is to make sure you are using the new GPay App, which replaces the old Google Pay App.

To find out how you can differentiate between these two, you can take a look at this guide.

2. If you are using the new GPay App, then make sure it is updated to the latest available version.

3. Furthermore, you should also make sure that the phone or mobile device where the app is installed on is also updated to the latest available firmware.

4. Next, you can try refreshing the internet connection on your device.

If you are using mobile network and/or Wi-Fi network, then we recommend going to the internet settings of your smartphone or mobile device to turn them off.

Afterwards, you can then on your Internet again.

5. You can also try closing the Google Pay App and then re-opening it again.

6. Furthermore, you can try resetting your phone or mobile device as doing so should also refresh the internet settings.

7. You can try moving around to get a better Internet connection.

For Wi-Fi, move your phone or mobile device to the Wi-Fi router.

For mobile data, try to get close to a window or go outdoors to get a better signal.

8. One last step you can take is to try using the internet with another app.

If the other apps are working normally, then the connection issues may be related to the Google servers. If that is the case, you can simply wait until the server issues are fixed before trying again.

If you are also getting online problems when using other apps, then you can try using GPay on another phone or mobile device.

How to fix crashing issues with the GPay App

If the GPay App is not opening or working normally, you can try the following fixes:

1. If you haven’t done so already, make sure you are using the latest GPay App and not the old Google Pay app.

2. You should also update the GPay App and the firmware for your smartphone or mobile device to the latest versions if you haven’t done so already.

3. Next, we recommend closing other apps that you may have opened as your issues may be related to the hardware become overburdened with having numerous applications opened at the same time.

4. Moreover, we also suggest that you reset your device to clear out any lingering processes and/or potential conflicts.

5. If doing all of the above did not fix your issues, then you can delete the storage and cache for the GPay app.

To do so with the Google Pixel 6 and Google Pixel 6 Pro smartphone, for example, you can take the following steps:

  • Open the Settings app for your phone.
  • In Settings, go to Apps > See all apps > GPay > Storage & cache.
  • Inside of the “Storage & cache” menu for GPay, you can select the “Clear storage” and the “Clear cache” option.

6. You can also try uninstalling the app.

Once you delete this payment application, you can re-download it again on the Google Play Store if you are using the Android operating system or the Apple App Store if you are using iOS.

7. If none of the above solutions work, then you can try using the GPay App on another smartphone or mobile device.

To see how you can disable notifications from this application, you can follow this tutorial.